Support

Last updated: August 27, 2026

Need a hand with 2Live? This page covers the questions we are asked most — subscriptions, purchases, live wallpapers that will not move, and privacy requests — and tells you exactly how to reach a human when it does not. 2Live is available on iPhone (App Store) and Android (Google Play); where the two differ, both are spelled out.

Contact us

Email is the fastest route and reaches the people who build the app. Please include your device model, your OS version, and the app version (Settings → About) — with those three lines we can usually answer on the first reply.

We answer in English. Write to us in your own language if that is easier — we translate rather than leave you waiting.

Subscriptions & purchases

2Live Premium is billed by Apple or by Google, never by us — we never see or store your card details, so a subscription can only be changed or cancelled through the store that sold it.

Cancel a subscription

  • iPhone / iPad: Settings → tap your name → Subscriptions → 2Live → Cancel Subscription.
  • Android: Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → 2Live → Cancel.
  • Cancelling stops the next renewal. You keep Premium until the end of the period you already paid for.

Restore a purchase

  • Open 2Live → Settings → Restore Purchases, signed in with the same Apple Account or Google account you bought with.
  • A purchase made on another account cannot be restored — the stores tie it to the account that paid.
  • If a restore does not bring Premium back, email us with the store receipt and we will sort it out.

Refunds

Refunds are issued by the store, not by us, and we cannot process one on your behalf. We can, and will, back up a reasonable request:

Common questions

My live wallpaper does not move

  • iPhone: a Live Photo animates on the Lock Screen only, and only when you touch and hold it. Check Settings → Accessibility → Motion → Reduce Motion is off, and that Low Power Mode is not on — both stop Live Photos from playing.
  • iPhone Home Screen: iOS does not animate wallpapers on the Home Screen. That is an Apple limitation, not a bug in 2Live.
  • Android: set the wallpaper from inside 2Live rather than from the saved file — a live wallpaper delivered to your gallery becomes a still image. Battery savers on some devices also freeze live wallpapers.

The wallpaper looks cropped or zoomed

  • Our wallpapers are cut for a tall phone screen. When you set one, pinch to reposition before confirming — both iOS and Android scale to fill and will crop the edges otherwise.
  • Using a tablet? The aspect ratio is different enough that some crop is unavoidable.

Downloads fail or the app will not load wallpapers

  • Check your connection, then force-quit and reopen the app — the catalog is fetched from our servers and a stale session is the usual culprit.
  • Still stuck? Email us the approximate time it happened; our logs are keyed by time and we can look straight at it.

Ads and consent

  • The free tier is funded by ads. Premium removes them.
  • In the EEA and the UK you are asked for ad consent on first launch; you can change that choice at any time in the app's Settings.
  • iOS: Settings → Privacy & Security → Tracking controls whether ads are personalized.
  • Android: Settings → Google → Ads lets you reset or delete your Advertising ID.

Your data & your rights

2Live has no accounts, no passwords, and collects no name or email address. What is collected, and by which partner, is set out in full in the Privacy Policy.

Reporting a problem with content

Reports of child sexual abuse material or non-consensual intimate imagery are actioned immediately and reported to the appropriate authorities. Never send us the material itself — a link or a wallpaper ID is what we need.

Found a bug, or want a feature?

Both go to the same inbox and both get read. Feature requests genuinely shape what we build next.